The work is devoted to the contemporary aspects of physical education quality and criteria of evaluation from the European and Polish point of view. The subject of the analysis is the implementation of Total Quality Management philosophy as theoretical base in the assessment and management in education with special stress put on school physical education. It concludes that the change of the paradigm of physical education from biotechnological into pedagogical should result in the primacy of axiological competence in the criteria of evaluation.

The health care management has to be effective and appropriately respond to new challenges, however, the health reform continuing in Lithuania can not be characterised as consistent, comprehensive, and well coordinated some issues have been defined. The aim of the research is to provide the measures for the EMA system management improvement and its subsystems. The methods – a systemic analysis of the scientific literature, a pilot, quantitative descriptive research; data statistical analysis methods. Results – authors suggest: the theoretical EMA system management and activity improvement process models; potential management improvement opportunities in individual parts of the emergency medical assistance system.

This study was set to assess and analyze the status of two private university quality measures such as the quality audit, control, and ranking in Lebanon. In addition, it was set to discuss and evaluate the programs given by these universities. Finally, it was set to synthesize and analyze different tools that could be applied on the quality services these universities have. The sample of this study is two private universities in Lebanon where interviews were conduct-ed separately with 6 deans, 6 chairpersons, and 6 coordinators. In addition to the universities, plenty of information was taken directly from the Ministry of Education and Higher Education of the Republic of Lebanon.Thus, qualitative data analyses were conducted. Main results showed that one of the main aims of both universities is to get new students registered and have better quality of education. They always take into consideration the quality audit, control, and ranking, which allow them to be ranked from the top universities in Lebanon. One University has been accredited in 2015, which makes it necessary to follow up with the quality control; the second university is still working on getting accredited.The study concluded with recommendations addressed to private universities in Lebanon.

Customers are one of core success drivers for an organization. Satisfied customers return to organization, make repeat purchases, recommend company to others. Customer satisfaction with supermarkets in Lithuania is being analyzed in the article. The aim of the article is to define the factors determining satisfaction based on estimation of customer satisfaction with supermarkets in Lithuania. The research is based on adapted methodology of European Customer Satisfaction Index. Research results highlighted models variables which should be enhanced for the enforcement of customer satisfaction with supermarkets in Lithuania.

Straipsnyje aptariama visuotinės kokybės filosofija, jos transformacijos ir reikšmingumas aukštosios mokyklos studijų kokybei. Atskleidžiamos studijų kokybės valdymo koncepcijos, principai bei problemos. Nušviečiama, kaip šiuolaikiniuose Europos universitetuose yra įgyvendinamas studijų kokybės valdymas. Nagrinėjama dviejų Europos šalių (Didžiosios Britanijos ir Suomijos) patirtis studijų kokybės valdyme. Pateikiamos apibendrintos išvados ir rekomendacijos studijų kokybės valdymo efektyvinimui šiuolaikiniuose universitetuose.

Straipsnyje pateikiamas muzikos mokytojo rengimo programos Granados universitete įvertinimas. Pirmoje dalyje aptariamos europinė, nacionalinė ir universitetinė įvertinimo sistemos, kurių pagrindu buvo atliktas įvertinimas. Įvertinimo procesas apima keturių etapų duomenų rinkimo, interpretacijų kėlimo, išorinio įvertinimo ir galutinės ataskaitos rengimas atitinka svarbiausius šios įvertinimo sistemos rezultatus. Antroje dalyje aptariami svarbiausi surinkti duomenys, siūlomos jų interpretacijos ir rekomendacijos įvairiems universiteto padaliniams bei bendruomenėms siekiant pagerinti studijų programos kokybę. Trys įvertinimui pateiktos sritys – tai dėstymas, tyrimai bei įranga ir teikiamos paslaugos. Paskutinėje dalyje pristatomi asmenine patirtimi paremti apmąstymai apie kokybę ir dalyvavimą įvertinimo procese. Tikslas, kurio siekta įvertinimu buvo labiau orientuotas į rezultatyvumą (efficiency), nei į kokybę. Nors studentų, akademinio personalo ir kitų darbuotojų dalyvavimas įvertinime nebuvo aktyvus, galima daryti išvadą, kad jis paskatino juos įsitraukti į bendrą veiklą.