Use this url to cite publication: https://hdl.handle.net/20.500.12259/53505
Building a conceptual model of complaint management: theoretical insights
Type of publication
Straipsnis kitoje duomenų bazėje / Article in other database (S4)
Author(s)
Title
Building a conceptual model of complaint management: theoretical insights
Is part of
International journal on global business management and research. Tamilnadu, India : Rajalakshmi Educational Trust, 2017, Vol. 6, iss. 1
Date Issued
| Date |
|---|
2017 |
Publisher
Tamilnadu, India : Rajalakshmi Educational Trust
Is Referenced by
Extent
p. 54-68
Abstract (en)
This article addresses the problematic of complaint management as a strategic tool to awaken businesses which are not capable of satisfying consumers’ needs. To investigate this issue theoretical research is used. Authors of this article analyse theoretical insights of both foreign and Lithuanian authors. The research looks into the views various management representatives and researchers have on the essence and topicality of the complaint management concept and methods of forming complaint management. Finally, a theoretical conceptual model of complaint management is formed.
Type of document
type::text::journal::journal article::research article
Language
Anglų / English (en)
Coverage Spatial
Indija / India (IN)
ISSN (of the container)
2278-8425
Other Identifier(s)
VDU02-000020776
Access Rights
Apribota prieiga / Restricted Access