Please use this identifier to cite or link to this item:https://hdl.handle.net/20.500.12259/695
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dc.contributor.authorPukelytė, Rasa-
dc.coverage.spatialLT-
dc.date.accessioned2016-02-29T08:36:51Z-
dc.date.available2016-02-29T08:36:51Z-
dc.date.issued2010-
dc.identifier.issn18221645-
dc.identifier.otherVDU02-000008935-
dc.identifier.urihttps://www.vdu.lt/cris/bitstream/20.500.12259/695/1/ISSN2345-0258_2010_N_7.PG_155-175.pdf-
dc.identifier.urihttps://hdl.handle.net/20.500.12259/695-
dc.description.abstractŠiame straipsnyje aptariama universitetinių studijų kaip paslaugos kokybės vertinimo galimybė. Universitetinės studijos turi būti kokybiškos ne tik turiniu, bet ir administravimo lygmeniu, todėl studijų kaip paslaugos kokybė – svarbi sudėtinė studijų kokybės užtikrinimo dalis. Vertinant universitetinių studijų kaip paslaugos kokybę, svarbu pagrįsti vertinimo dimensijas ir kriterijus. Straipsnyje išskiriamos septynios universitetinių studijų kaip paslaugos kokybės vertinimo dimensijos (patikimumas, reagavimas, kompetentingumas, bendravimas, saugumas, kliento pažinimas, apčiuopiamumas) ir jas nusakantys kriterijailt
dc.description.abstractThis article reviews a possibility to assess university studies as a service. University studies have to be of high quality both in their content and in the administrative level. Therefore, quality of studies as a service is an important constituent part of study quality assurance. When assessing quality of university studies as a service, it is important to validate assessment dimensions and criteria. Seven dimensions (reliability, responsiveness, competence, communication, security, understanding the client, tangibility) of quality assessment of university studies as a service and criteria that describe these dimensions are distinguished in the articleen
dc.description.sponsorshipSocialinių mokslų fakultetas-
dc.description.sponsorshipVytauto Didžiojo universitetas-
dc.format.extentp. 155-175-
dc.language.isolt-
dc.relation.ispartofAukštojo mokslo kokybė = The quality of higher education. Kaunas : Vytauto Didžiojo universitetas, 2010, nr. 7-
dc.relation.isreferencedbyMLA International Bibliography-
dc.relation.isreferencedbyEducation Research Complete (EBSCO)-
dc.relation.isreferencedbyERIC (EBSCO)-
dc.relation.isreferencedbyCEEOL-
dc.rightsSutarties data 2013-04-17, nr. A1220, laisvai prieinamas internetelt_LT
dc.subjectUniversitetinės studijoslt
dc.subjectPaslaugalt
dc.subjectPaslaugos kokybėlt
dc.subjectPaslaugos kokybės dimensijalt
dc.subjectKlientaslt
dc.subjectVartotojaslt
dc.subjectUniversity studiesen
dc.subjectServiceen
dc.subjectQuality of serviceen
dc.subjectDimension of quality of serviceen
dc.subjectClienten
dc.subjectCustomeren
dc.subject.otherEdukologija / Education (S007)-
dc.titleUniversitetinių studijų kaip paslaugos kokybės vertinimas : dimensijos ir kriterijailt
dc.title.alternativeQuality assessment of university studies as a service: dimensions and criteriaen
dc.typeStraipsnis kitose duomenų bazėse / Article in other databases (S4)-
dcterms.bibliographicCitation25-
dc.date.updated2019-09-09T16:38Z-
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local.typeS-
item.grantfulltextopen-
item.fulltextWith Fulltext-
crisitem.author.deptEdukologijos tyrimų institutas-
Appears in Collections:Aukštojo mokslo kokybė / The Quality of Higher Education 2010, nr. 7
Universiteto mokslo publikacijos / University Research Publications
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