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Type of publication: research article
Type of publication (PDB): Straipsnis kitose duomenų bazėse / Article in other databases (S4)
Field of Science: Vadyba / Management (S003)
Author(s): Leskauskaitė, Aušra;Pivoras, Saulius
Title: Visuotinės kokybės vadybos modelių taikymas gerinant Lietuvos aukštųjų mokyklų veiklos kokybę
Other Title: Application of TQM models improving Lithuanian higher education institutions’ performance quality
Is part of: Organizacijų vadyba : sisteminiai tyrimai. Kaunas : Vytauto Didžiojo universiteto leidykla, 2012, T. 61
Extent: p. 71-84
Date: 2012
Keywords: Visuotinės kokybės vadyba (VKV);ISO 9000 standartai;BVM;EKVF;Tobulumo modelis;Total Quality Management (TQM);ISO 9000 standards;CAF;EFQM Excellence Model
Abstract: Prieštaringai vertinamos visuotinės kokybės vadybos (VKV) modelių (ISO 9000 standartai, BVM, EKVF Tobulumo modelis) pritaikomumas aukštojo mokslo institucijose, straipsnio autorius paskatino giliau panagrinėti VKV modelių taikymo ypatumus Lietuvos aukštosiose mokyklose
The modern higher education institution encounters many challenges that prompt search for new methods enabling assurance of its performance’s quality. Total Quality Management (TQM), which was outspread throughout the industry sector in the second half of the 20th century, nowadays more often and to a larger extent is being applied to improve higher education institutions’ performance quality. Though various scientific sources refers TQM as a philosophy and quality management theory, the articles’ authors deal with this concept of management basically from a practical point of view and identify it with a set of models based on TQM principles. Generally, higher education institutions apply ISO 9000 series quality standards, the European Foundation for Quality Management Excellence Model and the General Assessment Model developed in accordance with the Excellence Model. Applicability of TQM models at higher education institutions is controversially evaluated. Authors of this article were therefore prompted to go deep into research of the peculiarities of application of TQM models in Lithuanian higher education institutions. Survey, in which representatives from 31 higher education institutions took part, was conducted in 2010 and it provided an assessment, more exact and in more detail, of what the situation is regarding introduction of TQM models in the Lithuanian higher education institutions, as well as problems, results, stimuli and restrictions related to it. A comparative analysis reveals diversity of the experience of TQM models application in different types of the higher education institutions
Affiliation(s): Studijų kokybės vertinimo centras
Viešojo administravimo katedra
Vytauto Didžiojo universitetas
Appears in Collections:Organizacijų vadyba: sisteminiai tyrimai / Management of Organizations: Systematic Research 2012, nr. 61
Universiteto mokslo publikacijos / University Research Publications

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