Logistikos paslaugų kokybės valdymo galimybės

Abstract

In today's business principle of logistics service quality improvement novelty gets organic information, transport, warehouse economy, stocks, commercial relationship between the coordination and integration of the overall system in order to optimize the organization of economic activity. The way it will be able to synchronize all of those areas, so that they form a seamless process, determine whether individual companies will work smoothly and profitably. The rapidly increasing volume of logistics services, infrastructure development, growing new warehouses, the growing importance of modern logistics solutions and increasing customer demand has created a growing need for a professional approach to the problems of logistics and quality management systems for new development. For these reasons, the resulting customer relationship management (CRM) helps companies adapt the market makes them more flexible and competitive, allows greater understanding of customer needs, to collect and analyze information about them. Businesses who reach operational efficiency and high quality of service it is very important to understand how the system works and when the system install is usefull.