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Type of publication: research article
Type of publication (PDB): Straipsnis Clarivate Analytics Web of Science / Article in Clarivate Analytics Web of Science (S1)
Field of Science: Politikos mokslai / Political sciences (S002)
Author(s): Pivoras, Saulius;Kaselis, Mindaugas
Title: The Impact of client status on street-level bureaucrats’ identity and informal accountability
Is part of: Public integrity. Abingdon : Routledge, Taylor & Francis group, 2019, Vol. 21, iss. 2
Extent: p. 182-194
Date: 2019
Note: This research was funded by a grant (No. GER-013/2015) from the Research Council of Lithuania
Keywords: Street-level bureaucracy;Administrative identity;Citizen-client;Informal accountability
Abstract: Combining assumptions from the theory of street-level bureaucracy, sociological theory of identity, and grid-group cultural theory, this article first provides an analytical model and typology of administrative identities of frontline public servants. Then qualitative data analysis is done by drawing upon the observations and interview conducted at the State Tax Inspectorate and the Social Security agencies in Lithuania. Research data show that weak discretion does not narrow the variety of administrative identities. Manifestation of informal accountability of street-level bureaucrats to an individual citizen-client as a constitutive part of an administrative identity most clearly appears in interaction with those clients who are considered socially vulnerable. Informal accountability to citizen-clients is especially limited when it is combined with other identity attitudes, such as rigid manner of rule application and limited empathy toward citizen-clients
Affiliation(s): Viešojo administravimo katedra
Vytauto Didžiojo universitetas
Appears in Collections:Universiteto mokslo publikacijos / University Research Publications

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