Please use this identifier to cite or link to this item:https://hdl.handle.net/20.500.12259/59815
Type of publication: research article
Type of publication (PDB): Straipsnis Clarivate Analytics Web of Science / Article in Clarivate Analytics Web of Science (S1)
Field of Science: Politikos mokslai / Political sciences (S002)
Author(s): Pivoras, Saulius;Kaselis, Mindaugas
Title: The Impact of client status on street-level bureaucrats’ identity and informal accountability
Is part of: Public integrity. Abingdon : Routledge, Taylor & Francis group, 2019, Vol. 21, iss. 2
Extent: p. 182-194
Date: 2019
Note: This research was funded by a grant (No. GER-013/2015) from the Research Council of Lithuania
Keywords: Street-level bureaucracy;Administrative identity;Citizen-client;Informal accountability
Abstract: Combining assumptions from the theory of street-level bureaucracy, sociological theory of identity, and grid-group cultural theory, this article first provides an analytical model and typology of administrative identities of frontline public servants. Then qualitative data analysis is done by drawing upon the observations and interview conducted at the State Tax Inspectorate and the Social Security agencies in Lithuania. Research data show that weak discretion does not narrow the variety of administrative identities. Manifestation of informal accountability of street-level bureaucrats to an individual citizen-client as a constitutive part of an administrative identity most clearly appears in interaction with those clients who are considered socially vulnerable. Informal accountability to citizen-clients is especially limited when it is combined with other identity attitudes, such as rigid manner of rule application and limited empathy toward citizen-clients
Internet: https://doi.org/10.1080/10999922.2018.1433424
Affiliation(s): Viešojo administravimo katedra
Vytauto Didžiojo universitetas
Appears in Collections:Universiteto mokslo publikacijos / University Research Publications

Show full item record
Export via OAI-PMH Interface in XML Formats
Export to Other Non-XML Formats


CORE Recommender

WEB OF SCIENCETM
Citations 5

2
checked on Jun 6, 2021

Page view(s)

129
checked on Jun 6, 2021

Download(s)

10
checked on Jun 6, 2021

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.