No 53, 2010
Arvydas BAKANAUSKAS, Andrius JAKUTIS
CUSTOMER VALUE: DETERMINATION IN UNDEFINED ENVIRONMENT
Jonas
ČEPINSKIS, Vida KANIŠAUSKAITĖ
MANAGING THE SOCIAL CARE SERVICES DEVELOPMENT IN THE AGEING SOCIETY
Remigijus ČIEGIS, Rasa JUREVIČIENĖ
QUALITY MANAGEMENT IN MEDICAL
ORGANIZATION: THE ROLE OF A MANAGER
Darius
RAŽAUSKAS, Jonas KVEDARAVIČIUS
SEMCO
CASE ANALYSIS AND RECOMMENDATIONS FOR THE LITHUANIAN MARKET
Aelita SKARŽAUSKIENĖ
THE IMPACT OF INTELLIGENCE
COMPETENCIES ON LEADERSHIP PERFORMANCE
Ligita ŠIMANSKIENĖ, Jurgita PAUŽUOLIENĖ
CORPORATE SOCIAL RESPONSIBILITY AND
ORGANIZATIONAL CULTURE: THEIR CORRELATION ANALYSIS
Audrius ŠIMKUS, Lina PILELIENĖ
SPORTS SERVICES’ QUALITY ASSESSMENT:
THEORETICAL ASPECT
Jolita
VVEINHARDT
MODEL OF MOBBING CONSEQUENCES ON
INDIVIDUAL AND ORGANIZATIONAL LEVEL
Kristina ZIKIENĖ
THE MODEL OF FORMATION OF POTENTIAL
SWITCHING BEHAVIOR OF LOYAL CUSTOMERS
Arvydas BAKANAUSKAS, Andrius JAKUTIS
CUSTOMER VALUE: DETERMINATION IN UNDEFINED ENVIRONMENT
The authors are analysing customers’ given value to the supplier organization
and traditional methods used for value determination. The paper presents J.
Pease customer value management cycle and the connection between three phases of
the cycle – determination of customers’ given value, relationships support and
relationships development. Having analysed scientific literature and
distinguished factors of undefined environment, the authors start creating the
customers’ given value determination model, which can be applied in undefined
environment.
Keywords:
customer value, undefined environment, Pease cycle, real options, binomic
model.
Jonas
ČEPINSKIS, Vida KANIŠAUSKAITĖ
MANAGING THE SOCIAL CARE SERVICES DEVELOPMENT IN THE AGEING SOCIETY
The article analyzes the development of social care services for the elderly in
Lithuania considering ageing peculiarities in municipalities and discusses the
involvement of different sectors in the provision of social care services for
the elderly.
Keywords: ageing, social service development.
Remigijus ČIEGIS, Rasa JUREVIČIENĖ
QUALITY MANAGEMENT IN MEDICAL ORGANIZATION: THE ROLE OF
A MANAGER
The article evaluates quality management in a medical organization. According to the collected theoretical and practical material,
taking into consideration the principles of quality management, there
are reviewed aspects of quality
management related to organizational management and active managers.
Keywords: quality, management, medical organization, medical
laboratory, manager.
Darius RAŽAUSKAS, Jonas KVEDARAVIČIUS
SEMCO
CASE ANALYSIS AND RECOMMENDATIONS FOR THE LITHUANIAN MARKET
The article examines SEMCO
organizational structure. It analyzes new organizational approaches to
socio-cultural systems of management and control. According to the results of
the analysis the authors create a circular organizational project for the
Lithuanian market. There are presented the findings and the main conditions
necessary for implementation of the model so that to make it adaptive and
effective in the Lithuanian market.
Keywords:
SEMCO, project, organization, control, management.
THE IMPACT OF INTELLIGENCE COMPETENCIES ON
LEADERSHIP PERFORMANCE
The paper aims to answer the question of how intelligence competencies help the
leader to achieve higher quality in his activity and to find new productive
forms and tools for the organization’s management. By this research the author
has identified the intelligence competencies that are predictors of leadership
performance.
Keywords:
leadership, leader, leadership performance,
intelligence competencies, models of competencies.
Ligita ŠIMANSKIENĖ, Jurgita PAUŽUOLIENĖ
CORPORATE SOCIAL RESPONSIBILITY AND ORGANIZATIONAL
CULTURE: THEIR CORRELATION ANALYSIS
The article analyzes corporate social responsibility (CSR) and
organizational culture as well as their interrelation. There are presented
pictures, illustrating the benefit of corporate social responsibility to
organizations and society. The authors also introduce the created model, where,
distinguishing apparent common elements are shown the interrelations of CSR and
organizational culture.
Keywords:
corporate social responsibility,
organizational culture, connection.
Audrius ŠIMKUS, Lina PILELIENĖ
SPORTS SERVICES’ QUALITY ASSESSMENT: THEORETICAL ASPECT
The authors define the concept of sports service. The article deals with the
objective of service quality evaluation, which is defined as the aim to
determine if the pursued activity corresponds to the ideal expected performance.
There are analyzed consumer expectations and the perception of the service
quality measurement method (SERVQUAL methodology).
Keywords: sports service, quality assessment, quality methods, SERVQUAL.
MODEL OF MOBBING CONSEQUENCES ON INDIVIDUAL AND
ORGANIZATIONAL LEVEL
The article deals with the
consequences of mobbing which faces a victim on the individual and the
organizational level. Individual consequences appear in a negative emotional
state of the employee, bad psychological and physical health. On the
organizational level mobbing becomes a factor which worsens organizational
climate, influences the losses because of the increased level of sickness rate,
rotation of employees, loyalty and the decrease of initiative. Mobbing destroyes
relations among colleagues; individual and organizational consequences are
closely connected and influence each other.
Keywords: mobbing,
mobbing as discrimination in employee relations, model of mobbing consequences,
individual level, organizational level.
THE MODEL OF FORMATION OF POTENTIAL SWITCHING BEHAVIOR
OF LOYAL CUSTOMERS
The paper presents the analysis of switching behavior
and factors involved in the formation of customer switching behavior in the
context of customer loyalty. Evaluating preconditions of customer loyalty
formation in the context of the
neo-behaviouristic customer loyalty concept and preconditions of the customer
switching behaviour formation, there is presented the model of formation of
potential switching behaviour of loyal customers. The model shows functional
links between customer loyalty and customer switching behaviour variables,
validates the possibility of loyal customers’ switching behaviour occurrence and
helps companies to establish their loyal customers-specific factors that affect
potential switching behaviour.
Keywords:
customer loyalty, switching behaviour, factors supporting customer switching
behaviour, factors repressing customer switching behaviour.